August 23rd, 2010 - Unfortunately, due to the recently announced chinese customs limitations, our shipping limits right now is 7 pounds, and the maximum value per order is $150.00. We appreciate your support. "

Chinese customers can receive their order via EMS door to door service

Shipping and Custom information China

Due to a Chinese government requirement, Chinese Customs or the Delivery Company may contact you over the phone and ask that you provide your Social Security Number.

Before you place an order, please check with the Chinese Customs Office about any import regulations and restrictions regarding your order. Contact www.customs.gov.cn or call 或 010-65194114 for more info.

worldsuppli will not be liable for packages refused or held by customs for delivery.
(worldsuppli does not provide wholesale account to Chinese customers)

worldsuppli respects all decisions made by Chinese Customs and we do not refund or credit on packages that are refused by customs.




香港、Hong Kong

DHL, with a 4-day average delivery time. There may, however, be extra delays/ expenses due to customs. This is the preferred shipping option for our customers in Hong Kong. This option offers tracking information and is completely reliable. Please note, DHL requires someone to be home at the time of delivery.

Import taxes: You may have to pay import taxes (for orders over $85.00) , customs duty, or quarantine fees ( if using UPS or DHL), etc. These charges are separate from your shipping charge, and you will be billed directly for them by your local customs office. Please refer to your local Customs office for more details on Import taxes, etc.

Import restrictions: As of January 2010, our valued customers in Hong Kong have not had any issues or difficulties with ordering products from worldsuppli . Each country has different laws and regulations about buying products from other countries. As a Hong Kong customer, you are responsible for making sure that buying nutritional supplements from the United States is allowed. Please contact your local customs office for more information on prohibited or banned products.

Tel (852) 2815 7711 - Hong Kong Customs

Please note: if customs confiscates any restricted item from your order we will be unable to refund you for the item.






シンガポール、Singapore

DHL, with a 4-day average delivery time. This is the preferred shipping option for customers in Singapore There may, however, be extra delays/ expenses due to customs. This option offers tracking information and is completely reliable. Please note, DHL requires someone to be home at the time of delivery.

Import taxes: There is a 7% Goods and Services Tax (GST) levied on all goods imported into Singapore. GST is calculated based on the CIF value of the goods plus all duties payable. GST relief is granted on goods (excluding intoxicating liquors and tobacco products) imported by post to a total value not exceeding $400. Where the value exceeds $400, the entire sum would be subject to GST. You may also have to pay customs duty, or quarantine fees. These charges are separate from your shipping charge, and you will be billed directly for them by your local customs office. Please contact your local Customs office for more details at:

+65) 6355 2000 or visit their website: Singapore Customs

Import restrictions: As of January 2010, our valued customers in Singapore have not had any issues or difficulties with ordering products from worldsuppli. Each country has different laws and regulations about buying products from other countries. As a Singapore customer, you are responsible to make sure that buying nutritional supplements from the United States is allowed. For more information please check with your local customs office: (+65) 6355 2000.

Please note: if customs confiscates any restricted item from your order we will be unable to refund you for the item.

DHEA can’t be shipped into Singapore (based on 1/1 comment)

For additional information regarding Singaporean Customs Information, check out the following websites:

Singapore Customs ? Internet Purchases/Postal Parcels
http://www.customs.gov.sg/leftNav/trad/cle/Internet+PurchasesPostal+Parcels.htm





韓国、Korea

CJ GLS: with a 5 business day average delivery time. These options offer tracking information and are reliable. However, there may be extra delays and expenses due to customs. Please note, CJ GLS may requires someone to be home at the time of delivery.

 
Please Note As of February, 2010: Supplements containing Icariin, Yohimbe, Hoodia, Enchinacea and etc. are NOT ALLOWED to be imported into Korea. Please do not order.

If order value exceed 150,000 Won (include shipping fee), extra importing tax would be charged by Korea custom.

worldsuppli will not be liable for packages refused or held by customs for delivery: 
We request that you contact your customs office, and ask about import regulations and restrictions before placing your order.

Korea Custom Service:  www.customs.go.kr or 1577-8577

ニュージーランド、New Zealand

Important note:  Due to on-going issues with the New Zealand's customs in regards to free product samples, and the extra delays and expenses they were creating for our customers there, they can no longer be added to the shopping cart.

Our customers in New Zealand have noted that if your order is under $300.00 NZD, you will not have any problems with customs.

DHL, with a 4-day average delivery time. This is the preferred shipping option by our customers in New Zealand. There may, however, be extra delays/ expenses due to customs. This option offers tracking information and is completely reliable. Please note, DHL requires someone to be home at the time of delivery.

Import taxes: Where applicable, Customs duty is levied on the transaction value of the goods (the price actually paid for them). Goods and Services Tax (GST) of 12.5 percent is then calculated on the duty-inclusive value plus international freight and/or insurance charges. No revenue collection will be made if the total amount owing on the goods imported is less than $50. You may have to pay additional customs duty, or quarantine fees ( if using UPS or DHL), etc. These charges are separate from your shipping charge, and you will be billed directly for them by your local customs office. For further information about valuation of goods or calculation of charges, please contact your local customs.

Import restrictions: As of January 2010, our valued customers in New Zealand have not had any issues or difficulties with ordering products from worldsuppli. Each country has different laws and regulations about buying products from other countries. As a New Zealand customer, you are responsible for making sure that buying nutritional supplements from the United States is allowed. Please contact your local customs office for more information on prohibited or banned products.

0800 4 CUSTOMS (0800 428 786) - New Zealand Customs

Please note: if customs confiscates any restricted item from your order we will be unable to refund you for the item.

Important note:  Due to on-going issues with the Australian customs in regards to free product samples, and the extra delays and expenses they were creating for our Australian customers, they can no longer be added to the shopping cart.


DHL with a 5 business day average delivery time. These options offer tracking information and are reliable. However, there may be extra delays and expenses due to customs. Please note, DHL requires someone to be home at the time of delivery.

If using UPS, please do not use a Postal Office Box as your shipping address.

Each country has different laws and regulations about buying products from other countries. As an Australian customer, you are responsible for making sure that buying nutritional supplements from the United States is allowed in Australia. As a general rule however, we suggest that you don't order any hormones, such as Pregnenolone, HGH, 7-Keto etc. Customs appears to not be allowing some Enzyme products to be imported. Please check with customs before attempting to import a product that contains enzymes.

For further information about DHL’s Quarantine Processing Fee and any other queries in relation to shipping with DHL to Australia, please contact DHL Express Customer Service in Australia on +61 7 3845 7850* or by email at http://www.dhl.com.au/en/contact_center/contact_express.html as certain surcharges may apply to your shipment. (*Please note that this is not a toll free number).

Please Note As of October, 2009: Supplements containing DHEA, Melatonin, Xylitol, Egg Yolk, Bee Pollen, Banana, Hoodia, Camu Camu Powder, or Cordycepts Powder are NOT ALLOWED to be imported into Australia. Please do not order.

Please note: if customs confiscates any restricted item from your order we will be unable to refund you for the item.

For further information about customs, import duties, etc., visit:

Therapeutic Goods Administration   and   Complementary Medicines Regulation

Feedback from Current worldsuppli Australian Customers

Customers have reported having trouble importing products that are in powder form in Australia. Customs is looking over these products and this can incur extra fees from customs. Please be careful when you purchase items in powder forms, especially teas. This charge can be as much as $50 for one product!

New restrictions include milk products, products that include worm wood as an ingredient and hemp oil (based on 3/53 individual comments)

For additional information regarding Australian Customs Information, check out the following websites:

Australian Customs Website
http://www.customs.gov.au/

Australian Customs Website ? Contact Info
http://www.customs.gov.au/site/page5834.asp

Australian Customs Website ? Prohibited/ Restricted Imports
http://www.customs.gov.au/site/page4369.asp

Australian Department of Health & Aging - List of drug substances requiring import / export authorizations
http://www.health.gov.au/internet/main/publishing.nsf/Content/ocs-treaties-compliance-prohibited-impexp-precursor.htm

Australian Quarantine and Inspection Service - Imports Conditions Search
http://www.aqis.gov.au/icon32/asp/ex_querycontent.asp

Prohibited: The following items are not allowed to be imported unless through your Doctor: Carnitine, Acetyl-L-Carnitine, L-Tryptophan (5-HTP), DHEA, Pregnenolone, Androstenedione, Yohimbe, Human Growth Hormone and any products containing Vitamin K. Hoodia is not allowed to be imported into Canada.

DHL, with a 4-day average delivery time. There may, however, be extra delays/ expenses due to customs and brokerage fees of $7.00 or more per package. This option offers tracking information and is completely reliable. Please note, DHL requires someone to be home at the time of delivery.

Your Doctor needs to call "Special Access Program", at 1-613-941-2108, and obtain permission to import them. He/She needs to place the order.

Almost all other supplements carried by worldsuppli, including Melatonin are allowed to be imported. Also your order must be for 90 days of usage, and NOT longer. The way they determine this is by reading what the label says. So if it says 1 tablet/capsules a day, then you are entitled to import only 90 servings of this supplement. Please refer to the following websites for more information on Canadian Customs and Natural Supplement Regulation.

Please note: if customs confiscates any restricted item from your order we will be unable to refund you for the item.

Special Access Program 
Health Canada Natural Health Products Regulation

Feedback from Current worldsuppli Canadian Customers (February 2010  Survey)

January 2010 - New shipping methods to Finland: DHL

Please note that orders going through DHL are usually fully inspected by the customs. In addition to customs duties, this may also delay your order. At this time, we have no feedback from our finnish customers about the difficulty of using these shipping methods.

Import Taxes: You may have to pay import taxes, customs duties, etc. These charges are separate from your shipping charge, and you will be billed directly for them.

Import Restrictions: Please make sure you are allowed to import the products you are ordering. As a general rule, we recommend that you don't order hormone-type (DHEA, melatonin, etc.) supplements.

Feedback from Current iHerb Finnish Customers (September 2010  Survey)

DHL, with a 4-day average delivery time. There may, however, be extra delays/ expenses due to customs. This option offers tracking information and is completely reliable. Please note, DHL requires someone to be home at the time of delivery.

UPS, with a 3-day average delivery time. There may, however, be extra delays/ expenses due to customs. This option offers tracking information and is completely reliable.

Import taxes: Packages valued at over $26 US will be charged import duties called VAT tax, which is calculated at 17.5%. DHL will pay these charges and will bill you later for faster delivery; however, UPS and US mail will require the fees before releasing the package. You may also have to pay import taxes, customs duty, or quarantine fees. These charges are separate from your shipping charge, and you will be billed directly for them by your local customs office. Please contact your local Customs office for more details.

Import restrictions: As of January 2010, our valued customers in the U.K. have not had any issues or difficulties with ordering products from worldsuppli. Each country has different laws and regulations about buying products from other countries. As an U.K. customer, you are responsible to make sure that buying nutritional supplements from the United States is allowed. For more information please check the following websites:

Please note: if customs confiscates any restricted item from your order we will be unable to refund you for the item.

Feedback from Current iHerb U.K. Customers (February 2010  Survey)

New! June 2010 - We have been getting feedback from our customers in Great Britain that Liquid Fish Oils are not allowed to be shippied. Please check with your local customs office before ordering.

DHL, with a 5-day average delivery time. There may, however, be extra delays/ expenses due to customs. This option offers tracking information and is completely reliable. Please note, DHL requires someone to be home at the time of delivery.

Import taxes: You may have to pay import taxes customs duty, or quarantine fees ( if using UPS or DHL), etc. Orders are liable to VAT at the standard 21% rate of the order total. These charges are separate from your shipping charge, and you will be billed directly for them by your local customs office. Please contact your local Customs office for more details on Import taxes, duties, etc.

Import restrictions: As of January 2010, our valued customers in Ireland have not had any issues or difficulties with ordering products from iHerb. Each country has different laws and regulations about buying products from other countries. As an Ireland customer, you are responsible for making sure that buying nutritional supplements from the United States is allowed. Please contact your local customs office for more infomation on prohibited or banned products.

Tel (852) 2815 7711 - Ireland Customs

Feedback from Current worldsuppli Irish Customers (February 2010  Survey)

DHL, with a 4-day average delivery time. There may, however, be extra delays/ expenses due to customs. This option offers tracking information and is completely reliable. Please note, DHL requires someone to be home at the time of delivery.

Import taxes: You may have to pay import taxes, customs duty, or quarantine fees ( if using UPS or DHL), etc. These charges are separate from your shipping charge, and you will be billed directly for them by your local customs office. Please refer to your local Customs office for more details. Tel. 0800 - 0143

Import restrictions: As of January 2010, our valued customers in the Netherlands have had very few issues or difficulties with ordering products from worldsuppli. Each country has different laws and regulations about buying products from other countries. As a Netherlands customer, you are responsible for making sure that buying nutritional supplements from the United States is allowed.

The following items are not allowed to be imported to the Netherlands: DHEA, Melatonin, Pregnenolone, Androstenedione, 7-keto, Human Growth Hormones and any other products that contain hormones. Almost all other supplements carried by worldsuppli are allowed to be imported. Please contact your local customs office for more information.

Customs - Netherlands

Feedback from Current worldsuppli Dutch Customers (February 2010  Survey)

Orders over € 22 shipped via Postal Airmail are sometimes subject to a Valued Added Tax of 19% and a Settlement Cost of €10 (based on 2/4 comments)

For additional information regarding Dutch Customs Information, check out the following websites:

Netherlands Customs Website ? FAQs for Ordering via Internet
http://www.douane.nl/veelgesteldevragen/

Netherlands Customs ? Buying Over the Internet for Individuals
http://www.douane.nl/particulier/internetaankopen/internetaankopen.html#P0_0

DHL, with a 5-day average delivery time. There may, however, be extra delays/ expenses due to customs. This option offers tracking information and is completely reliable. Please note, DHL requires someone to be home at the time of delivery.

Import taxes: Packages valued at over $50 US could be charged import duties. You may also have to pay import taxes, customs duty, or quarantine fees. These charges are separate from your shipping charge, and you will be billed directly for them by your local customs office. Please contact your local Customs office for more details.

There are two different types of customs clearance for imported parcels:

Postal customs clearance: parcels sent to Switzerland via postal channels
Private customs clearance: parcels imported by private forwarders

The recipient pays the customs fees, VAT and handling costs upon delivery. Swiss Post collects the money upon delivery (COD), while private forwarders such as General Parcel Switzerland send the invoice afterwards.

Please refer to the following website for more information, or contact your local Customs Office.

Swiss Post - Importing Goods

Import restrictions: As of January 2010, our valued customers in Switzerland have not had any issues or difficulties with ordering products from worldsuppli. Each country has different laws and regulations about buying products from other countries. As a Swiss customer, you are responsible for making sure that buying nutritional supplements from the United States is allowed. For more information please check with your local customs office. For more information on Supplement Restrictions please refer to the following website:

SwissMedic - Swiss Agency